FAQs

How to order

At reeceenterprise.co.uk our ordering process is simple and easy.

Orders can be placed online using a debit or credit card. You can call us directly on 01422 293193 to place your order today.

How to place an order by telephone:

  • Find the required products on our website and if possible have the product codes/model names ready to assist our sales team
  • Then call us on 01422 293193 to place your order
  • Our sales team will provide advice and guidance on the products that you wish to order
  • Then simply email an official purchase order confirming your order details to sales@reecesafety.co.uk and your order will be processed.

How much is delivery?

Our standard UK Mainland delivery charge is £8.50 for orders under £150.00 and free for orders of £150.00 or more. Carriage is automatically added to your shopping cart, is clearly displayed during the checkout process and in your total order value.

 

When will I receive my order?

All our products are supplied directly from our warehouse in Elland, Halifax.

Orders placed between 8:30am and 3:00pm, Monday to Friday will be shipped the same working day via DPD.

The majority of these deliveries arrive the next working day, however this cannot be guaranteed. Once your parcel is received within the DPD network, they will then provide recipients with a one hour delivery window, notified by SMS and email, meaning you don't have to wait in all day for your items.

The delivery lead times mentioned in this guide exclude weekends and bank holidays.

 

Will I need to sign for the delivery? Can it be left without a signature?

Both DPD and ADD require a signature as proof of delivery. We cannot accept responsibility for items lost where proof of delivery exists.

 

What happens if the product(s) are out of stock when I place an order?

As all our stock is shipped directly from our warehouse, it is rare that any of our products would be out of stock. However, if we are unable to deliver your order within the timeframe specified in this guide, we will contact you, as soon as possible to advise of a revised delivery date or offer alternative products.

 

Do you offer a next day or express delivery service?

We do not currently offer a next day or express delivery service for orders placed online. If you require a product urgently, please call our sales team on 01422 293193 and they will be happy to assist.

 

Do you offer any discounts for bulk orders? Or any reductions on the delivery charge?

Our products are very competitively priced; therefore, we are unable to provide discounts on our product prices or when ordering multiples of the same product. However, should you order more than one product the delivery charges applied are automatically updated and discounted accordingly. 

 

European & International Delivery

We are happy to provide a quote, if you require delivery to a European or international address please call us on 01422 293193 or email sales@reecesafety.co.uk